ZUS Barista Attacked
A viral video of a ZUS Coffee barista being assaulted by a foreign customer over slow service has sparked outrage across Malaysian social media.
Dikemaskini pada 17 Nov 2025
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🔥 Barista On Paid Leave
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🔥 ZUS Lodges Police Report
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🔥 Netizens Praise ZUS
Following ZUS Coffee’s swift public declaration of full support for their employee, the company received widespread acclaim from social media users. Netizens praised the zero-tolerance stance for protecting a worker from physical and verbal abuse, contrasting it with other companies that often dismiss staff in such altercations to appease customer demands.
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🔥 ZUS Affirms Full Support
ZUS Coffee released a statement on 10 November 2025, expressing full support for its employee, whom they refer to as a "Zurista," during this time. The company has initiated a thorough internal investigation into the incident and stressed that it maintains a zero-tolerance policy towards any disrespectful attitude or behaviour directed at its staff or the wider community.
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🔥 ZUS Denies Claims Barista Was Fired
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🔥 Netizens Call For Respect
The viral footage quickly ignited anger among Malaysians on social media, with many netizens rallying behind the barista and condemning the customer's behaviour. Commenters on platforms like X and Threads urged ZUS Coffee to protect its employee and called for a boycott if the company were to take disciplinary action against the staff member involved.
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🔥 What Happened
A physical and verbal altercation occurred on 09 November 2025 after a female customer, reportedly angry over slow service, was asked to leave the ZUS outlet. Video footage showed the customer, believed to be a Chinese national, hurling her beverage at the female barista, splashing liquid across the counter, before the employee retaliated by throwing the cup back.
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