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NG MERS 999 Suspended
The Ministry of Health has temporarily rolled back the new Next Generation MERS 999 emergency system after it went live, following numerous complaints of technical failures and slow response times.
Dikemaskini pada 21 Nov 2025
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π₯ MOH Rolls Back To MERS 999
The Ministry of Health (MOH) temporarily suspended the Next Generation Malaysian Emergency Response Services 999 (NG MERS 999) and rolled back to the old MERS 999 system starting 10pm on 20 November 2025. This decision, implemented nationwide, included reactivating all 21 Medical Emergency Coordination Centres (MECC) to handle emergency calls manually.
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π₯ New System Failed Upon Launch
The NG MERS 999 system, developed by Telekom Malaysia (TM), went live on 16 November 2025. However, the rollout was plagued by immediate "teething problems," including delays in dispatching ambulances, ambulances not showing up, and the new app showing error messages, leaving victims in dire straits.
- Generated by AI
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π₯ TM: Surge In Calls Cripples Platform
TM reported a 40 per cent surge in daily call volume after migrating to the NG MERS 999, receiving nearly 70,000 calls a day compared to the previous 50,000. This sudden, unexpected spike strained system performance and connectivity, with only about five per cent of the calls being genuine emergencies, while the majority were silent or prank calls.
- Generated by AI
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βͺ Previously: All About NG MERS 999
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