NG MERS 999 Goes Live
The newly launched Next Generation Emergency Services (NG999) system, which replaces the MERS999 line, has faced immediate operational failures, delays, and duplication issues.
最新更新于 2025-11-21
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🔥 NG999 System Goes Live
The Next Generation Emergency Services (NG999), an integrated digital platform that replaces the older MERS999 system, officially began operations on 16 November 2025. The new system, which integrates features like web-based mapping, AI technology, and a dedicated mobile smart app, was designed to enhance resource sharing and significantly improve emergency response efficiency nationwide.
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🔥 How The New NG999 Works
The NG999 system operates by using AI and web-based mapping to analyse call details and automatically determine the caller's location, improving accuracy over the MERS999 system. By connecting directly with the Royal Malaysia Police, Health Ministry, Fire and Rescue Department, Civil Defence Force and the Malaysian Maritime Enforcement Agency, users can report a range of incidents: from fires, crimes and medical emergencies to humanitarian assistance and maritime distress.
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🔥 Critical Response Failures
Senator Dr RA Lingeshwaran said the three-day-old NG999 system is facing hiccups, citing cases where two ambulances were sent to the same location, and added that it should be put on hold pending a review.
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🔥 Delays Leave Residents Stranded
Penang residents reported difficulties reaching the new line, including dropped calls and delayed ambulances since the launch. One resident recounted a case in Teluk Air Tawar where three 999 calls were made over an hour with no response for a medical emergency, forcing the family to rely on a private ambulance service.
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